Terms of Service

Effective Date: September 23, 2026.

Last Updated: September 27, 2026.

These Terms of Service, hereinafter the “Terms” or the “Agreement,” govern access to and use of RobyContracts, available at www.robycontracts.askroby.io, and the related services, features, applications, and tools, collectively the “Services.”

The Services are provided by José Córdova, an individual with Ecuadorian Taxpayer Identification Number (RUC) 1707017693001, operating commercially under the RobyContracts brand, hereinafter “RobyContracts,” “we,” “us,” or “our.”

The individual or legal entity that creates, purchases, or uses an Account pursuant to these Terms will be referred to as the “Customer” or “you.”

RobyContracts is a service for creating, renewing, completing, processing, storing, and managing contracts and related documents through automated and artificial intelligence features.

RobyContracts may be used by individuals, professionals, companies, and other organizations.

By creating an Account or using the Services, you agree to these Terms. If you act on behalf of a company or other organization, you represent that you have sufficient authority to accept these Terms on its behalf.

If you do not agree to these Terms, you must not use the Services.

1. Definitions

For purposes of these Terms:

“Account” means the account used to access RobyContracts.

“Customer” means the individual or legal entity that purchases or uses RobyContracts pursuant to these Terms.

“Organization” means a workspace that may contain contracts, templates, Authorized Users, settings, information, and an associated billing relationship.

“Organization Owner” means the person with the primary level of control over an Organization.

“Authorized Administrator” means an Authorized User who has been expressly granted certain administrative permissions.

“Authorized User” means any person whom the Customer allows to access the Services through an Organization, invitation, or other mechanism permitted by RobyContracts.

“Content” means contracts, templates, files, photographs, images, text, PDFs, DOCX files, information provided through private links, structured data, signed documents, generated documents, and other materials that the Customer or its Authorized Users provide to RobyContracts or generate through the Services.

“Active Contract” means a contract that remains in the active workspace and is not located in Archive or Trash.

“Archive” means the state in which a contract is temporarily retained outside the active workflow and is subject to a maximum retention period of six calendar months from the date it is archived, unless an earlier Deletion Deadline applies.

“Trash” means the temporary recovery state for deleted content, currently for up to 30 days, unless an earlier Deletion Deadline applies.

“Contract Use” means a unit of usage entitlement that allows an eligible contract-generation or contract-processing operation to be performed through RobyContracts.

“Subscription Contract Use” means a Contract Use granted as a result of a successful Subscription payment.

“Individual Contract Use” means a Contract Use purchased separately from a Subscription.

“Subscription” means a recurring paid RobyContracts Plan.

“Post-Subscription Period” means the six-calendar-month period during which certain features, Contract Uses, and Content may remain available after the paid Subscription period ends or after the non-payment transition described in these Terms.

“Deletion Deadline” means the exact date and time after which the applicable Content or entitlement ceases to be available and enters the applicable deletion process.

“Merchant of Record” means the registered merchant that processes certain transactions and assumes the applicable commercial, tax, and payment responsibilities toward the purchaser.

2. Calculation of Time Periods

When these Terms refer to six months, this means six calendar months, not 180 days.

RobyContracts will calculate an exact expiration or deletion date and time.

If the corresponding month does not contain the same day number as the originating month, the last valid day of that month will be used.

For example, a six-month period beginning on January 31 will end on July 31 at the corresponding time.

The calculated date and time will be used for Service functionality, notifications, and applicable deletion processes.

3. Who May Use RobyContracts

3.1. Individuals and Organizations

RobyContracts may be used by individuals and legal entities.

An individual may use RobyContracts for personal, professional, commercial, or asset-related purposes, including the preparation or management of contracts related to real property.

When a person accepts these Terms on behalf of a company or other organization, that organization will be the Customer, and the person represents that they have authority to bind it.

Authorized Users of an Organization are subject to these Terms, but do not individually enter into a new organizational agreement merely by accepting an invitation.

3.2. Age and Use by Minors

You must be at least 18 years old to purchase RobyContracts on your own behalf.

If you are under 18, you may only use RobyContracts when your parent or legal guardian has created the Account or has expressly authorized your use of RobyContracts and accepted the applicable terms and notices.

By creating an Account, you represent that the information you provide regarding your age and capacity to accept these Terms is truthful.

You must not falsely represent that you are an adult in order to circumvent these requirements.

RobyContracts does not systematically verify the identity or age of all users and therefore cannot guarantee that no minor will attempt to create or use an Account in violation of these rules.

RobyContracts may suspend or restrict an Account when it has reasonable grounds to believe that it is being used by a minor without the required authorization.

4. Account Creation and Security

You must provide truthful, complete, and up-to-date information when creating or managing an Account.

You are responsible for maintaining the security of your credentials and for activities carried out using your Account, except to the extent that an activity is directly attributable to a security failure for which RobyContracts is responsible.

You must notify us without undue delay at support@askroby.io if you suspect that your Account has been compromised or used without authorization.

4.1. Multi-Factor Authentication

RobyContracts requires multi-factor authentication for access to protected information.

Users are given an initial period of approximately four days to configure the required second factor.

After that period ends, if multi-factor authentication has not been configured, the user may still be able to sign in where technically applicable, but will not be able to access contracts, documents, or other protected information until the required configuration is completed.

The Customer is responsible for keeping under its control the devices, applications, codes, or other mechanisms used as a second factor.

5. The Services

RobyContracts may provide, among other features:

• Uploading contracts, templates, documents, photographs, images, and supported files.

• Reading, converting, and processing documents.

• Extracting and structuring contractual information.

• Identifying parties, dates, amounts, rent values, deposits, guarantees, property information, and other relevant fields.

• Generating or renewing contracts through automated and artificial intelligence features.

• Generating DOCX, PDF, or other available file formats.

• Allowing information to be reviewed, corrected, and completed.

• Generating private links so that landlords, tenants, guarantors, representatives, or other authorized persons may provide information.

• Storing information provided through those links.

• Allowing the Customer to download generated documents.

• Allowing the Customer to upload a final or signed copy of a contract.

• Maintaining history and metadata related to the contract workflow.

• Performing calculations or transformations necessary for certain features, including, where applicable, calculations related to official information or indices.

• Archiving, restoring, deleting, and downloading content.

• Sharing certain views or documents in accordance with the available features.

• Exporting information when the relevant feature is available.

• Using other features that RobyContracts may add in the future.

RobyContracts may establish reasonable limits depending on the selected Plan, including the number of Contract Uses, file size, storage, processing volume, number of users, or other features.

Reaching a Plan limit will not, by itself, cause existing Content to be deleted. The Customer may continue using permitted features and, where applicable, purchase additional capacity, change Plans, or delete content to free capacity.

The specific features and limits applicable to each Plan are shown in the Service or on the applicable pricing page.

6. License to Use RobyContracts

As long as you comply with these Terms, RobyContracts grants you a limited, non-exclusive, non-sublicensable right, except with respect to Authorized Users, and revocable in accordance with these Terms, to use the Services during the term of your Account and applicable access rights.

If the Customer is a company or organization, it may allow its Authorized Users to use RobyContracts in accordance with the features, roles, permissions, and limits of the selected Plan.

The Customer is responsible for managing the access granted to its Authorized Users.

7. Your Content

The Customer retains whatever rights it has in its Content.

You do not transfer ownership of your Content to RobyContracts merely by uploading, generating, or processing it through the Services.

The Customer grants RobyContracts a limited, worldwide license, for only as long as strictly necessary, to:

• Receive the Content.

• Store it.

• Convert it.

• Technically reproduce it.

• Process it.

• Analyze it automatically.

• Structure it.

• Transmit it to authorized providers.

• Display it to the Customer and Authorized Users.

• Generate documents and derivative representations necessary for the Service.

• Enable authorized completion, download, Archive, restoration, and support workflows.

• Delete it in accordance with these Terms.

This license exists solely to the extent necessary to operate, maintain, protect, and provide the Services.

The license ends when it is no longer necessary to provide the Services or complete the applicable deletion processes, unless applicable law requires otherwise.

8. Customer Responsibility for Content

The Customer is responsible for determining what information it provides to RobyContracts.

You represent that you have the rights, permissions, legal bases, and authorizations necessary to provide that Content and permit its processing in accordance with these Terms.

You must not use RobyContracts to process information when you do not have the right to do so.

When you use RobyContracts to process Personal Data of third parties in the capacity of a Controller, the RobyContracts Data Processing Agreement will also apply to the relevant extent. In that case RobyContracts acts as Processor: it Processes those Personal Data only on your instructions and for the purposes stated in the DPA, and does not disclose, assign, or transfer them to other persons, not even for retention, except to authorized Subprocessors to the extent necessary to provide the Service, on your instruction, or where a competent authority requires it.

9. Retention of Files and Documents

RobyContracts may retain original files provided by the Customer, including DOCX templates, original contracts, PDFs, images, attachments, and other documents, while the corresponding content remains within its applicable lifecycle.

It may also retain generated files, DOCX or PDF documents, final signed documents uploaded by the Customer, extracted information, structured data, information provided through private links, metadata, and document history necessary to provide the Services.

RobyContracts should not be considered the sole permanent archive for the Customer’s legal documents.

You must retain your own originals and any copies you need for personal, professional, commercial, legal, tax, regulatory, or archival purposes.

10. Artificial Intelligence

RobyContracts uses artificial intelligence systems for certain contract reading, extraction, structuring, understanding, generation, and processing functions.

Content necessary to perform those functions may be processed by authorized artificial intelligence providers, as explained in greater detail in the Privacy Policy and, where applicable, the DPA.

RobyContracts does not use Customer contracts or documents to train or fine-tune its own models.

11. Outputs, Generated Documents, and Customer Review

Artificial intelligence and automation technologies may produce errors.

Outputs may be:

• Inaccurate.

• Incomplete.

• Ambiguous.

• Outdated.

• Incorrectly interpreted.

• Incompatible with particular circumstances.

• Contain incorrect fields.

• Fail to reflect all applicable legal, contractual, regulatory, or commercial requirements.

The Customer is responsible for reviewing contracts, data, calculations, dates, amounts, indices, clauses, and other information before using, signing, or delivering a document generated by RobyContracts.

RobyContracts does not replace legal, tax, accounting, financial, real estate, notarial, or other specialized professional advice.

You must not use a document or output generated by RobyContracts as the sole basis for a decision when an error could have material consequences.

When a feature uses information or indices published by official sources, the Customer remains responsible for verifying that the source, period, index, formula, and legal application are correct for the specific case.

11.1. What RobyContracts does and does not do

RobyContracts fills in the fields of the template you upload and calculates according to the rules you choose. Nothing more.

RobyContracts is not a lawyer and does not act as one. It does not review or validate that a contract is complete, well written or valid; it does not recommend how to improve or draft it; and it is not legal advice.

You are responsible for your template and the contracts you generate complying with the law of your country.

If the application shows a warning about a legal limit, that warning is only an aid and does not replace a lawyer.

The dates, calculations, alerts, and reminders of RobyContracts are an aid and do not replace reading the original contract. The Client is responsible for verifying them. To the maximum extent permitted by law, RobyContracts will not be liable for expiry dates, notice windows, renewals, or price increases that are not detected, not notified, or notified late, or for the loss of opportunities that results from them, without prejudice to the other limitations of liability in these Terms.

When RobyContracts calculates an increase with a year's inflation, it uses the annual change from January to December of that year published by the country's official statistics agency. For example, 2025 inflation is the change in prices between January and December 2025.

12. Signatures and Signed Documents

RobyContracts may allow the Customer to download a contract for signature through Adobe or another external tool and later upload a final or signed copy to the Service.

Unless a future feature expressly states otherwise, RobyContracts:

• Does not sign the contract on behalf of the parties.

• Does not necessarily receive or hold the Customer’s digital certificate or signature file.

• Does not guarantee that an external signature is valid, authentic, or sufficient under applicable law.

• Does not perform a comprehensive cryptographic validation of the signature by default.

• May record operational facts such as the upload or storage of a document identified by the Customer as signed.

The Customer is responsible for determining the signature, certification, formalization, notarization, registration, or other formality requirements applicable to its contract.

13. Service Availability

RobyContracts seeks to provide a reliable Service but does not guarantee uninterrupted availability or any specific uptime percentage unless a separate agreement expressly establishes a service level.

The Services may experience interruptions due to:

• Maintenance.

• Updates.

• Errors.

• Provider failures.

• Telecommunications issues.

• Security incidents.

• Force majeure events.

• Other circumstances reasonably necessary to protect or maintain the Service.

RobyContracts may modify, improve, replace, or discontinue features when there is a reasonable basis to do so.

When a change materially affects a paid Service, we will seek to provide reasonable advance notice where possible.

14. Acceptable Use

You may not use RobyContracts to:

• Violate the law or third-party rights.

• Upload Content that you are not authorized to process.

• Infringe copyright, intellectual property, privacy, or confidentiality rights.

• Distribute malware, malicious code, or content designed to compromise systems.

• Attempt to obtain unauthorized access to accounts, infrastructure, or information.

• Probe, exploit, or deliberately bypass security mechanisms.

• Reverse engineer, decompile, or disassemble the Services except to the extent expressly permitted by law.

• Deliberately interfere with the stability or availability of the Services.

• Automate usage that clearly exceeds the reasonable limits of the Plan.

• Circumvent technical limits, usage restrictions, or billing controls.

• Create multiple Accounts to abuse free benefits, guarantees, refunds, or other promotions.

• Use RobyContracts to commit fraud, deception, or unlawful impersonation.

• Use the Services for activities involving child sexual exploitation or abuse.

• Assist third parties in carrying out any of the above conduct.

If RobyContracts becomes reasonably aware of potentially unlawful content or activity, it may suspend access, preserve information when required by law, and cooperate with competent authorities where appropriate.

15. Confidentiality

RobyContracts recognizes that Customer Content may include confidential commercial, contractual, financial, technical, strategic, or personal information, even when such information does not constitute Personal Data.

RobyContracts will treat as confidential Customer information that:

• Is identified as confidential.

• By its nature should reasonably be understood to be confidential.

• Is contained in private documents provided to the Service.

RobyContracts will use such information only to provide, protect, maintain, and support the Services, or where authorized by the Customer or required by a valid legal obligation.

Information will not be considered confidential if it:

• Is lawfully public without a breach by RobyContracts.

• Was lawfully obtained by RobyContracts from a third party without a confidentiality obligation.

• Was already lawfully known to RobyContracts.

• Was independently developed without using the Customer’s Confidential Information.

The Customer must likewise keep confidential any non-public RobyContracts information that reasonably has a confidential nature, including credentials, non-public technical information, and trade secrets.

16. Privacy and Data Protection

The processing of Personal Data is described in the RobyContracts Privacy Policy.

When RobyContracts processes Personal Data on behalf of a Customer acting as a Controller, the RobyContracts Data Processing Agreement will also apply.

An individual who uses RobyContracts only with respect to their own Personal Data does not automatically become a Controller with respect to third parties merely for that reason.

When a person accepts a DPA on behalf of an Organization, they represent that they have sufficient authority to do so.

Authorized Users invited later do not automatically enter into a new DPA on behalf of the Organization.

17. RobyContracts Intellectual Property

RobyContracts and its licensors retain all rights in:

• Software.

• Code.

• Designs.

• Interfaces.

• Databases.

• Technology.

• Documentation.

• Trademarks.

• Logos.

• Other elements of the Services.

The above does not include Customer Content.

These Terms do not transfer any ownership rights in RobyContracts to the Customer.

You may not copy, sell, license, distribute, modify, or create derivative products from the Services except as expressly authorized or to the extent mandatorily permitted by law.

18. First Free Contract

RobyContracts offers eligible Customers the opportunity to process one first contract free of charge and without a credit card.

This benefit is intended to allow a genuine initial trial of the product.

It is not intended to be obtained repeatedly through multiple Accounts, email addresses, identities, or other mechanisms designed to circumvent its limits.

Use of the first free contract does not eliminate the possibility of later using the First Contract Guarantee applicable to the first eligible USD 3 individual purchase under Section 29.

RobyContracts may apply reasonable controls to prevent abuse of free benefits.

The first free contract does not create a right to indefinite storage and remains subject to the applicable retention lifecycle of the Service.

19. Pricing, Payments, and Merchant of Record

Prices applicable to the Services are shown in RobyContracts or during the purchase process.

Transactions made through the RobyContracts checkout are processed by Polar Software, Inc., which acts as the Merchant of Record for those transactions.

Under this arrangement, Polar manages the applicable commercial and payment transaction, including, where applicable, billing, taxes, payment processing, refunds, fraud, disputes, and transaction documentation.

The Customer’s right to access and use RobyContracts is governed by these Terms.

Polar may issue the applicable invoice, receipt, or other transaction document in accordance with its own terms, processes, and legal obligations.

The Customer is responsible for determining and complying with any accounting, tax, withholding, self-invoicing, documentation, registration, filing, or tax-credit obligations that may apply under the laws of its jurisdiction.

RobyContracts does not guarantee that documents issued by Polar will substitute for any receipt, record, or additional document that the Customer’s local law may require.

20. Recurring Subscriptions

Recurring Subscriptions are charged in advance according to the frequency and price shown during the purchase process.

Before completing the purchase, the Customer will be shown relevant information regarding the price, renewal frequency, and recurring nature of the Subscription.

By purchasing a recurring Subscription, the Customer authorizes the corresponding charges for each renewal period until the Subscription is canceled in accordance with these Terms.

The Subscription will automatically renew at the end of each billing period unless the Customer cancels it before the applicable renewal date.

Contract Uses associated with a Subscription are granted only when the applicable payment has been successfully completed.

Accumulated Contract Uses do not disappear merely because a new billing period begins.

21. Accumulation of Contract Uses

Subscription Contract Uses that have not been consumed may accumulate from one period to another while they remain valid under these Terms.

An upgrade or downgrade does not eliminate previously accumulated Contract Uses.

While the Subscription remains active and paid, accumulated Contract Uses remain available in accordance with the limits and rules of the Service.

When the Subscription ends, accumulated Contract Uses become subject to the Post-Subscription Period described in these Terms.

22. Plan Changes

Upgrades and downgrades requested by the Customer do not take effect immediately.

Unless the Service expressly states otherwise before the change is confirmed, the new Plan takes effect on the next regular renewal date.

The regular renewal date, or billing anchor, is preserved.

For example, if an Account normally renews on the 13th and the Customer requests an upgrade on the 10th, the current Plan continues through the 12th and the new Plan applies beginning with the successful renewal on the 13th.

RobyContracts will clearly communicate the future date on which the scheduled change will take effect.

The Customer may cancel a pending Plan change before its effective date using the available features.

If the Customer needs additional capacity before the next renewal, it may purchase Individual Contract Uses.

23. Renewal Reminders

For recurring Subscriptions, RobyContracts will seek to send a reminder to the email address associated with the Account approximately two days before the expected renewal and charge date.

The Customer is responsible for:

• Maintaining a valid and up-to-date email address.

• Reasonably reviewing communications related to its Subscription.

• Configuring its email provider, filters, or safe-sender lists where necessary to allow receipt of RobyContracts messages.

RobyContracts cannot guarantee that a message will appear in the Customer’s primary inbox and cannot control spam filters, blocks, third-party settings, temporary email-provider outages, or other circumstances outside its reasonable control.

Failure to receive or read a reminder does not, by itself, cancel or suspend a previously authorized renewal unless mandatory applicable law provides otherwise.

24. Price Changes

RobyContracts may change the prices of Plans or Individual Contract Uses.

Price changes will not retroactively alter a period that has already been paid for.

When a price increase will apply to a future Subscription renewal, RobyContracts will seek to inform the Customer before the new price takes effect.

If you do not wish to continue at the new price, you may cancel the Subscription before the applicable renewal.

25. Voluntary Cancellation of a Subscription

You may cancel a recurring Subscription through the billing-management features available in your Account or through the applicable billing portal.

Cancellation:

• Prevents future renewals.

• Does not, by itself, generate a refund for the period already paid.

• Allows continued use of the paid Plan through the end of that period.

25.1. Start of the Post-Subscription Period

When the already-paid period ends after voluntary cancellation, the six-calendar-month Post-Subscription Period begins.

During this period:

• The Customer may continue accessing its Active Contracts and other Content subject to the period.

• Previously accumulated and still-valid Subscription Contract Uses may continue to be used.

• The Customer may continue generating contracts while it has valid Contract Uses.

• The Customer may review, complete, download, export, upload signed documents, archive, restore, or delete content using available features.

• No new monthly Contract Uses are granted because there is no longer a paid renewal.

At the end of the six-calendar-month period, Subscription Contract Uses subject to that period expire, and Content subject to the applicable Deletion Deadline enters permanent deletion.

25.2. Exact Deadline

RobyContracts remains usable until the exact date and time of the applicable Deletion Deadline.

There is no safety zone or additional grace period before or after that time.

A Customer may begin an operation while its entitlement remains valid, even shortly before the Deletion Deadline.

If an artificial intelligence operation begins before the Deletion Deadline but does not finish before it, the operation receives no additional time.

RobyContracts may prevent the result from being completed, saved, or made available after the Deletion Deadline.

25.3. Deletion Notices

RobyContracts will seek to send notices approximately 30 days and 7 days before the Deletion Deadline.

The notices will seek to include the exact deletion date and the need to download any information the Customer wishes to retain.

Failure to receive or read a notice does not automatically extend the retention period or create a right to later recovery after deletion has already occurred, unless applicable law requires otherwise.

26. Failed Renewal and Payment Recovery

When a renewal charge fails:

• New Contract Uses associated with that renewal are not granted while payment remains incomplete.

• During the first seven full days after the initial failure, the Customer retains normal access to the Service based on its existing status.

• Polar begins or may maintain its payment-recovery process in accordance with its applicable rules.

If payment remains outstanding at the end of those seven days, RobyContracts begins the six-calendar-month Post-Subscription Period.

During that period:

• The Customer retains access to Content subject to the period.

• Previously accumulated and still-valid Contract Uses may be used.

• The Customer does not receive the new Contract Uses associated with the unpaid renewal.

• Polar will continue attempting to charge the renewal under its payment-recovery process until the payment succeeds, the Customer cancels, or the recovery process ends.

RobyContracts will clearly communicate that Polar will continue attempting to charge the renewal under its recovery schedule unless one of those events occurs.

The Customer will have a reasonable mechanism to update its payment method and manage or cancel its Subscription.

26.1. Successful Recovery

If a later payment-recovery attempt succeeds:

• The Subscription returns to active status.

• The Contract Uses associated with the paid renewal are granted.

• The original renewal date or billing anchor is preserved.

• The Deletion Deadline for Active Content is removed or recalculated according to active status.

• Contracts that remain in Archive continue to be subject to their own Archive deadlines unless restored.

26.2. Unsuccessful Recovery

If Polar’s recovery process ends without successful payment, the Post-Subscription Period continues from the date it began at the end of the seventh day.

26.3. New Subscription Later

If the previous Subscription has already ended and the Customer later starts a new Subscription through a new successful payment, the date of that new payment becomes the new regular renewal date.

Contract Uses that had already expired are not restored.

27. USD 3 Individual Contract Uses

An Individual Contract Use is a purchase separate from the Subscription.

RobyContracts currently offers an Individual Contract Use for USD 3, unless a different price is shown before purchase.

Each unused Individual Contract Use expires six calendar months after successful purchase.

An individual purchase also establishes or extends the retention period for all Active, non-archived Content until at least six calendar months after the purchase.

A new purchase will not shorten a later Deletion Deadline that already applies.

An individual purchase does not automatically extend the retention deadline of contracts already in Archive.

When an individual purchase remains valid after a Subscription has ended, qualifying Active, non-archived Content remains subject to the longer applicable retention period.

28. Consumption of a Contract Use

A Contract Use is used for an eligible contract-processing or contract-generation operation.

When an operation finishes successfully and produces the corresponding output, the associated Contract Use may be considered consumed.

Once the contract has been created through the corresponding operation, the Customer may continue performing available deterministic steps in the same workflow without consuming a second Contract Use, while the Content remains within its valid retention period.

These steps may include reviewing already-extracted information, completing existing fields, allowing completion through already-created links, downloading already-generated documents, or uploading a final signed copy.

A new artificial intelligence extraction, a new material generation, a new contract, or a separate operation requiring AI processing may require a new Contract Use.

29. USD 3 First Contract Guarantee

In addition to the first free contract described in Section 18, RobyContracts offers a First Contract Guarantee for the first eligible USD 3 individual purchase.

During the first seven days after that purchase, an eligible Customer may request a full refund of the purchase even if the corresponding Contract Use has already been consumed to process the contract.

This guarantee:

• Applies only once per eligible Customer.

• Does not restart by creating another Account or using another email address.

• Does not apply to later individual purchases.

• Does not apply to the first payment of a Subscription.

• Does not apply to Subscription renewals.

• Does not limit mandatory rights that may apply to the Customer by law.

• Does not limit Polar’s authority as Merchant of Record under its applicable policies.

RobyContracts may retain the minimum evidence reasonably necessary to prevent repeated abuse of this guarantee in accordance with the Privacy Policy.

30. Normal Refunds for Individual Purchases

Except for the First Contract Guarantee in Section 29, a voluntary refund request for an individual purchase must be made within the first seven days after purchase.

Only unused Contract Uses from that purchase are refundable under this contractual policy, except where mandatory rights, billing errors, actions by Polar, or other circumstances expressly accepted by RobyContracts apply.

For example, if the Customer purchases ten Contract Uses for USD 30, consumes one, and requests a refund within the applicable period, the portion of the product eligible for refund corresponds to the nine unused Contract Uses.

When a payment is actually refunded, RobyContracts may remove or adjust the Contract Uses, benefits, or retention periods attributable to the refunded portion.

31. Subscription Payment Refunds

This section applies to every monthly Subscription payment: both the first payment and each renewal.

A voluntary refund request for a Subscription payment must be made within the first five days after that successful payment.

The refund is limited to the unused Contract Uses issued specifically by that payment.

Contract Uses accumulated from earlier periods are not included in that refund.

During the first five days after a Subscription payment, any Contract Use consumed will be attributed first to the batch issued by that payment for purposes of calculating any refund.

For example, if a USD 12 payment grants five Contract Uses and one of those five Contract Uses is consumed, four-fifths of that payment's allocation remains unused.

The proportion eligible for refund is calculated based on that Subscription payment and not using the USD 3 individual-use price.

RobyContracts determines the entitlement eligible for refund.

Polar remains the source of truth regarding the financial amount actually returned, taxes, tax adjustments, refund status, and transaction documentation.

31.1. A Refund Does Not Automatically Cancel Future Renewals

Requesting or receiving a full or partial refund of a Subscription payment does not automatically cancel the Subscription, close the Account, or by itself constitute an instruction to terminate.

The refund flow must ask the Customer whether it wishes to keep future automatic renewals active.

If the Customer chooses to continue, the Subscription remains scheduled for its next regular renewal date.

If the Customer does not wish to continue, the Customer must cancel the Subscription using the applicable management function or link.

RobyContracts will seek to clearly display after the refund whether the Subscription remains active and the next scheduled renewal date.

32. First Subscription Payment

RobyContracts does not offer a separate contractual satisfaction guarantee for the first Subscription payment.

The existence of the first free contract and the USD 3 First Contract Guarantee does not turn the first Subscription payment into a refundable trial period.

Nothing in this Section limits mandatory rights that may apply by law or prevents Polar, as Merchant of Record, from processing a refund where required or appropriate under its applicable policies.

33. Disputes and Chargebacks

A dispute or chargeback related to a payment does not, by itself, cause immediate Account closure.

When Polar reports a dispute, RobyContracts may mark the payment as DISPUTE_PENDING or use an equivalent status.

While the dispute remains pending, RobyContracts may suspend or limit the granting of new benefits that depend exclusively on the disputed payment, but will preserve existing Content unless another independent rule permits or requires deletion.

If the dispute is resolved in favor of Polar or RobyContracts, the corresponding entitlement may continue or be restored where appropriate.

If the payment is ultimately reversed in favor of the Customer:

• Unused Contract Uses attributable to the reversed payment may be removed.

• Any retention benefit attributable exclusively to that payment may be adjusted.

• If the payment supported an active Subscription, the Account may transition to the applicable non-payment or Post-Subscription lifecycle.

• Other reasonable measures may be taken as necessary to reflect the reversal.

Confirmed fraud, abuse, repeated abusive chargebacks, or another material violation of these Terms may justify suspension or termination under Section 40.

34. Archive

Archive is a temporary retention state for a contract and is not a form of permanent storage.

When the Customer places a contract in Archive:

• A maximum retention period of six calendar months begins from the date and time of archiving.

• The contract may remain visible and downloadable through available features.

• The contract is removed from the normal active workflow.

• RobyContracts will display or may display the exact scheduled deletion date.

The interface must reasonably communicate that Archive means temporary retention followed by scheduled deletion.

34.1. Restoration from Archive

The Customer may restore an archived contract before deletion.

When restored:

• The Archive-specific deletion deadline no longer applies.

• The contract returns to Active status.

• It becomes subject to the retention period applicable to Active Content.

Restoration does not, by itself, create a new six-month retention period.

A later purchase, renewal, or other entitlement does not automatically extend the retention period of a contract that remains archived.

For an archived contract to benefit again from the Active Content lifecycle, it must be restored before its Deletion Deadline.

35. Trash

Trash is a short period intended to allow recovery of accidentally deleted content.

When the Customer deletes a contract, template, or other eligible content, that content may remain recoverable for a maximum period of 30 days.

While it remains in Trash, RobyContracts may offer:

• Restore.

• Delete permanently now.

Content in Trash does not normally participate in active Service workflows.

35.1. Restoration from Trash

When an item is restored from Trash:

• If it was Active before deletion, it returns to Active status.

• If it was in Archive before deletion, it returns to Archive.

• Restoration does not restart or extend a deletion deadline that already applied before the item entered Trash.

36. Priority of Deletion Deadlines

When multiple deletion deadlines apply, the earliest valid deadline controls unless a new payment or restoration operation expressly modifies the retention lifecycle before permanent deletion has been completed.

In particular:

• Account or Organization closure takes precedence over Post-Subscription, Archive, and Trash.

• A Post-Subscription Deletion Deadline takes precedence over a later Archive or Trash deadline.

• Archive does not extend a shorter deadline.

• Trash does not extend a shorter deadline.

• A purchase or payment may extend Active, non-archived Content under these Terms but does not automatically rescue Content that remains in Archive.

• A new extension never shortens a later valid deadline.

37. Permanent Deletion of Individual Content

Permanently deleting a contract or document is not the same as canceling a Subscription or closing an Account.

When the Customer selects Delete permanently now or an equivalent function:

• The content is no longer subject to the ordinary Trash recovery period.

• It becomes unavailable through normal functions once deletion is completed.

• RobyContracts begins the applicable technical deletion processes.

• RobyContracts does not subsequently provide an individual recovery service from internal or infrastructure copies.

RobyContracts should not be used as a substitute for copies that the Customer needs to retain independently.

38. Document Recovery

RobyContracts does not create or maintain separate backups of Customer documents. Archive and Trash are features within primary storage, not independent backups. If a document is lost from primary storage, RobyContracts cannot restore it from its own backup.

The Customer is responsible for retaining its own copies. Certain infrastructure providers may retain residual technical copies for periods controlled by their own architectures, obligations, or recovery mechanisms; these are not offered as a Customer recovery service.

39. Closing the Account or Organization

Closing an Account or Organization is different from canceling a Subscription.

When a duly authorized person requests closure of the Account or Organization and expressly confirms the action:

• RobyContracts will cancel any associated active billable Subscription where applicable.

• All unused Contract Uses associated with the Account or Organization are immediately forfeited.

• Access to the Account, Organization, and corresponding Content ends immediately and irreversibly from the Customer’s perspective.

• Archive ceases to provide a recovery period.

• Trash ceases to provide a recovery period.

• The Post-Subscription Period ceases to protect the Content.

• Deletion of the associated Content begins according to applicable technical and legal processes.

• The corresponding relationship with RobyContracts ends.

Before confirming closure, RobyContracts will clearly warn that the action is irreversible and recommend that the Customer download any information it wishes to retain.

Authorized Users lose access to the Content of a closed Organization.

Closing an Organization does not necessarily delete a separate personal Account belonging to an Authorized User when such an Account exists independently.

RobyContracts does not guarantee that every technical or residual copy will disappear from every infrastructure provider at the exact moment the Customer confirms closure.

The technical deletion cycles are described in the Privacy Policy and, where applicable, the DPA.

40. Suspension or Termination by RobyContracts

RobyContracts may suspend or restrict an Account when reasonably necessary to:

• Respond to a security risk.

• Prevent fraud or abuse.

• Investigate a material violation of these Terms.

• Comply with a legal obligation.

• Protect third-party rights.

• Address non-payment.

• Manage a dispute or chargeback.

• Protect the stability or integrity of the Services.

• Respond to abusive use of free benefits, guarantees, or refunds.

Where reasonably possible and where there is no security emergency or legal prohibition, RobyContracts will seek to inform the Customer and provide a reasonable opportunity to cure a remediable breach.

RobyContracts may terminate an Account for material breach, unlawful activity, fraud, serious abuse, persistent non-payment, repeated abusive chargebacks, or another reasonable cause permitted by law.

A payment dispute by itself does not require immediate deletion of all Customer Content.

41. Organizations, Permissions, and Authorized Users

The lifecycle of an Organization controls the Content belonging to that Organization.

Authorized Users cannot prevent or extend a deletion, cancellation, Archive, Trash, closure, or retention deadline validly established at the Organization level.

The Organization Owner and Authorized Administrators with sufficient permissions may, depending on configured features:

• Manage users.

• Invite or remove Authorized Users.

• Manage Plans.

• Schedule or cancel Plan changes.

• Manage billing.

• Cancel Subscriptions.

• Archive, restore, or delete content where their permissions allow.

• Close the Organization when they have the required authority.

Ordinary Authorized Users do not automatically receive billing, closure, or general administrative permissions merely by belonging to the Organization.

The Customer is responsible for reasonably configuring and reviewing the permissions of its Authorized Users.

42. Communications

RobyContracts may send legal, operational, security, billing, support, Archive, Trash, payment-recovery, and deletion communications through:

• Email.

• In-Service notices.

• Other reasonable mechanisms available in the Account.

The Customer is responsible for keeping its contact information current.

Messages correctly sent to the registered address will be considered properly directed communications, without prejudice to mandatory rights that require a different mechanism.

RobyContracts cannot guarantee actual delivery to the primary inbox because of spam filters, provider settings, incorrect addresses, third-party failures, or other circumstances outside its reasonable control.

43. Changes to These Terms

RobyContracts may update these Terms.

Changes will reasonably be classified as material or non-material.

43.1. Non-Material Changes

Clarifying, administrative, technical, or other changes that do not substantially alter the Customer’s rights or obligations may take effect through publication of the new version and reasonable notice.

43.2. Material Changes

When a change materially modifies rights or obligations, RobyContracts will:

• Retain the prior version.

• Notify affected Customers.

• Where appropriate, request renewed express acceptance before permitting continued normal use of the Services.

Acceptance of legal versions may be recorded electronically together with the version, archived content, hash, language, corresponding Account or Organization, date, and other relevant evidence.

44. No Absolute Warranty

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.”

ROBYCONTRACTS DOES NOT GUARANTEE:

• UNINTERRUPTED SERVICE.

• COMPLETE ABSENCE OF ERRORS.

• COMPLETE ABSENCE OF SECURITY INCIDENTS.

• THAT EVERY DOCUMENT CAN BE PROCESSED PERFECTLY.

• THAT EVERY AI OUTPUT WILL BE ACCURATE.

• THAT EVERY GENERATED CONTRACT WILL BE LEGALLY APPROPRIATE FOR EVERY PARTICULAR SITUATION.

• THAT EVERY EXTERNAL SIGNATURE WILL BE VALID OR VERIFIED BY ROBYCONTRACTS.

• THAT THE SERVICES WILL BE SUITABLE FOR ANY PARTICULAR PURPOSE NOT EXPRESSLY AGREED.

Nothing in these Terms excludes warranties or liabilities that cannot legally be excluded.

45. Limitation of Liability

45.1. Exclusion of Certain Damages

To the maximum extent permitted by law, RobyContracts will not be liable for indirect, incidental, special, punitive, or consequential damages, or for lost profits, lost opportunities, lost revenue, lost anticipated savings, reputational harm, or loss of business, where those categories may validly be excluded.

This exclusion does not apply where mandatory law prohibits exclusion of a particular form of liability.

45.2. Cap for Paid Services

To the maximum extent permitted by law, the aggregate total liability of RobyContracts arising out of or relating to the Services or these Terms will not exceed the total amounts actually paid or payable by the Customer for the Services during the twelve months immediately preceding the event giving rise to the claim.

For this calculation:

• Subscriptions are included.

• Individual Contract Use purchases and other non-refunded amounts paid for the Services are included.

• Taxes are excluded.

• Refunded amounts are excluded.

• Only the twelve months preceding the relevant event are considered, even if the Customer relationship has lasted longer.

If the Customer has used a paid Service for less than twelve months, only amounts corresponding to the period actually elapsed will be considered.

45.3. Entirely Free Services

When the claim relates exclusively to Services provided entirely free of charge, including the first free contract, a free trial, or a free pilot, RobyContracts’ aggregate total liability will not exceed USD 10.

45.4. Non-Limitable Liability

Nothing in these Terms limits or excludes liability to the extent such liability cannot legally be limited or excluded.

Nor does this clause limit mandatory rights that data subjects may have directly under Personal Data protection laws.

46. Indemnification for Business or Professional Use

When you use RobyContracts:

• On behalf of a company or organization.

• Primarily for commercial or professional purposes.

You agree to indemnify José Córdova, operating under the RobyContracts brand, against reasonable third-party claims arising directly from:

• Content that you provided without the right to do so.

• Your infringement of third-party rights.

• Unlawful use of the Services.

• A material breach of these Terms.

This obligation does not apply to the extent that the claim is caused by RobyContracts’ own breach, willful misconduct, negligence, or other responsibility attributable to RobyContracts.

Nothing in this clause imposes on a consumer an obligation that cannot validly be imposed under applicable law.

47. Force Majeure

RobyContracts will not be liable for delays or failures caused by circumstances outside its reasonable control, including:

• Natural disasters.

• Fires.

• Floods.

• Conflicts.

• Civil unrest.

• Widespread Internet outages.

• Telecommunications failures.

• Critical-provider failures.

• Cloud infrastructure outages.

• Third-party attacks.

• Government actions.

• Unexpected legal changes.

• Other comparable events.

This clause does not relieve RobyContracts of the obligation to take reasonable continuity and mitigation measures where appropriate.

48. Assignment

The Customer may not assign this Agreement to a third party without RobyContracts’ prior consent unless applicable law provides otherwise.

RobyContracts may assign or transfer this Agreement, in whole or in part:

• To a company that continues the RobyContracts business.

• As part of a reorganization.

• If RobyContracts is incorporated into a company.

• In connection with a sale, merger, or substantial transfer of the business.

• To a lawful successor.

Where such a transfer materially affects the Customer, RobyContracts will seek to communicate it and ensure that the successor assumes the applicable contractual obligations.

49. Third-Party Services and Providers

RobyContracts depends on certain external providers to operate.

Use of third-party services may additionally be subject to the terms of those providers where applicable.

RobyContracts will not be liable for independent actions of third parties outside its reasonable control, without prejudice to obligations that RobyContracts itself may owe directly to the Customer under law or the DPA.

50. Consumer Rights

RobyContracts may be purchased by individuals.

If you use RobyContracts as a consumer and the applicable law of your country grants you mandatory rights that cannot be waived contractually, these Terms do not eliminate or limit those rights.

Where a provision of these Terms conflicts with a mandatory consumer-protection rule applicable to the Customer, that mandatory rule will prevail to the extent of the conflict.

51. Entire Agreement

These Terms, together with:

• The Privacy Policy.

• The DPA where applicable.

• The specific terms shown during a purchase.

• Any additional written agreement applicable to the Customer.

Constitute the agreement between RobyContracts and the Customer with respect to the Services.

An individual written agreement signed between RobyContracts and a Customer may modify certain provisions of these Terms solely with respect to that Customer.

In the event of a conflict, the individual agreement prevails only with respect to the matters it expressly modifies.

52. Severability

If any provision of these Terms is declared invalid, unlawful, or unenforceable, that provision will be interpreted or reduced to the minimum extent necessary to make it valid where possible.

The remaining provisions will remain in effect.

53. No Waiver

RobyContracts’ failure to immediately exercise a right under these Terms does not constitute a permanent waiver of that right.

54. Governing Law and Jurisdiction

These Terms are governed by the laws of the Republic of Ecuador.

Unless mandatory law provides otherwise, the parties submit to the competent courts of the Metropolitan District of Quito, Province of Pichincha, Ecuador.

Where the Customer has mandatory consumer, privacy, or data-protection rights that require the application of another law, authority, or jurisdiction, this clause is not intended to exclude those rights.

55. Contact

For support, legal inquiries, privacy, data protection, security, or abuse reports relating to RobyContracts:

José Córdova.

RUC: 1707017693001.

Operating commercially under the brand: RobyContracts.

Email: support@askroby.io.

Address: Quito, Pichincha, Ecuador.

Telephone: +593 99 061 2230.